Privacy Policy
Effective date: 15-Sep-2026
Conduira Education & Training Services Pvt. Ltd. (“Conduira”, “we”, “us” or “our”) handles personal information collected through our website, enquiry forms, assessments, communications and services.
This Policy explains what we collect, why we use it, when we share it and how you can contact us about your information.
1. Information we collect
Depending on how you interact with us, we may collect:
Contact information
Your name, email address, telephone or WhatsApp number and other contact details you provide.
Academic and study information
Your qualifications, institution, specialisation, grades, completion year, preferred destinations, course interests and study goals.
Assessment information
Your chosen test, registration details, access status and assessment-related information made available through the assessment service.
Service and application records
Information and documents you provide when using our paid services, such as academic records, application documents and relevant financial or identification documents where necessary.
Payment information
Transaction references, invoices, payment status and information needed to reconcile a payment or process a refund.
Website and communication information
Enquiry history, correspondence, referring pages, campaign parameters and technical information such as IP address, browser or device information, where collected by our systems and website providers.
The information requested depends on the service you use. Please do not send documents or sensitive information that we have not requested.
2. How we use your information
We use personal information to:
Respond to enquiries and evaluate your profile.
Contact you about your study plans and requested services.
Verify your email address and manage assessment registration.
Arrange assessment access and related support.
Deliver counselling, training, application and other agreed services.
Maintain enquiry and service records in our customer-management systems.
Process payments, issue invoices and handle refunds.
Understand how visitors find and use our website.
Maintain security, prevent misuse and meet applicable legal obligations.
We do not treat an assessment request or enquiry as enrolment in a paid service.
3. Service messages and marketing
We may contact you by email, telephone or WhatsApp about an enquiry, assessment or service you have requested.
Promotional communications are separate from messages necessary to fulfil your request. Where consent is required, we will seek it before sending promotional communications.
You can ask us to stop promotional messages by using an available unsubscribe option or emailing studyabroad@conduira.com.
Opting out of marketing does not prevent us from sending necessary updates about an ongoing service.
4. Who receives your information
Relevant information may be accessed by authorised Conduira team members and providers supporting our operations, including:
Website hosting and form providers.
Customer-management and workflow systems.
Email, messaging and technical-support providers.
Assessment providers where used for the assessment you request.
Payment and accounting providers.
Universities or other service providers where sharing is necessary for assistance you have requested or authorised.
Our current website and enquiry setup uses Squarespace and Zoho services. Information submitted through a form may be transferred to our CRM and relevant service systems to process your request.
We do not sell your personal information.
We may also disclose information where required by law, to respond to a lawful request, or to protect legitimate rights and security.
5. External platforms and links
External websites and platforms may handle information under their own privacy policies. This includes assessment, university, payment and other provider websites you access through our services.
Please review their notices when using those platforms.
Some providers may process information outside India. Any transfer must comply with applicable requirements.
6. Cookies and website tracking
Our website may use cookies and similar technologies for essential functions, security, preferences and analytics.
Where available, use Cookie Preferences on the website to manage optional cookies. You can also manage cookies through your browser.
Disabling certain cookies may affect website functions. Optional analytics and advertising technologies, if used, must operate in accordance with applicable consent requirements.
7. How long we keep information
We retain personal information for as long as reasonably necessary to handle your enquiry, provide the requested service, maintain required records and resolve disputes.
Retention may vary between enquiry records, academic documents, assessment records and payment records.
When information is no longer needed, we will delete it or otherwise handle it in accordance with applicable requirements. Some information may need to remain in restricted records or backups for a limited period.
8. Protecting your information
We use reasonable organisational and technical measures to protect personal information and limit access to people who need it for their work.
No website or transmission method is completely risk-free. Please protect your credentials and avoid sending passwords, OTPs or unnecessary financial details through email or WhatsApp.
9. Your choices and requests
You may contact us to:
Ask about the information we hold about you.
Request correction of inaccurate information.
Request deletion where appropriate.
Withdraw consent for processing that depends on consent.
Stop promotional communications.
Raise a privacy concern or exercise rights available under applicable law.
We may need to verify your identity before acting on a request.
Withdrawal or deletion may affect our ability to continue a service. We will explain any information we must retain for legal or other legitimate reasons.
10. Children’s information
If you are under 18, involve your parent or lawful guardian before sharing personal information or requesting services.
Where required, we will obtain and verify parental or guardian consent before processing a child’s information. A parent or guardian can contact us about information relating to their child.
11. Privacy contact
For privacy questions, corrections, deletion requests or complaints, contact:
Email: studyabroad@conduira.com
Subject: Privacy Request
Privacy / grievance contact: Mohamed Abdullah, Co-Founder
Contact email: studyabroad@conduira.com
Postal address:
Conduira Education & Training Services Pvt. Ltd.
48-8-6, NGR Towers, Opp. VHotel
Dwarakanagar, Visakhapatnam
Andhra Pradesh – 530016, India
We will handle requests within the period required by applicable law.
12. Changes to this Policy
We may update this Policy when our services, systems or legal obligations change. The revised effective date will appear at the top of this page.
Where required, we will give additional notice or obtain fresh consent before using information for a new purpose.